Portfolio
About Me
My journey began with a Bachelor of Arts in Web and Interactive Media Design from The Art Institute of Charlotte in 2011, where I acquired skills in the Adobe Creative Suite, including Photoshop, Illustrator, and InDesign. Building on this foundation, I pursued a Master of Science in Instructional Design and Technology from Walden University in 2024, deepening my understanding of effective learning principles and technology integration.
The past eight years at Verizon Wireless have shown my ability to thrive in dynamic environments. Wearing multiple hats as a Manager and participating in various programs, Developer on Deck: Instructional Designer, Emergency Response Team, and various leadership development programs.
Beyond technical expertise, my skillsets blend employee training and development, leadership, innovative thinking, and the ability to perform under pressure. Every challenge I face motivates me to create learning experiences that resonate with diverse learners and leave a lasting impact, whether it's through Microsoft Office presentations, Google Suite collaboration tools, or interactive e-learning modules.
Work History Detailed View
Verizon Wireless
Previous Positions:
Multi-Store Manager 2022-2023
Solutions Manager 2017-2022
Solutions Specialist 2016-2017
Experience Specialist 2014-2016
Awards & Programs:
Developer on Deck: Instructional Designer
Emergency Response Team
Territory Lead Specialist
Emerging Leaders
- Led and developed teams within multiple retail locations to meet and exceed sales targets.
- Top store in the North Carolina territory in 2023 for phone activations and overall operational RISK.
- Managed operational efficiency including cycle counts, product returns, and merchandising while upholding brand standards.
- Delivered world-class customer service and support by resolving complex complaints and point-of-sale system issues.
- Developed instructional materials for both store and district levels, fostering in-depth product knowledge and empowering specialists to implement effective sales strategies.
- Completed exclusive leadership development programs, including Emerging Leaders at the district level and Lead Specialist at the territory level.
- Evolved and standardized the Experience Specialist role by unifying approach to customer callbacks, wireless workshops, training guides, and other expected job duties for nine locations.
- Developed the first Experience Specialist “Swap Day” a collaborative peer learning experience for the district.
BDS Marketing
Assisted in developing a team of 14 people across the East coast, as well ensuring the quality of reporting and goals were met.
Developed training tools: training games, one-on-one coaching guides to better prepare the team for success.
Managed and developed relationships with retail channels including regional, district and store level; accounts include: Verizon, T-Mobile, AT&T, Sprint, Boost, Best Buy, and Costco (150 retail locations).
Executed field operation of Motorola initiatives within locations by providing high-level product training on features, competitive advantages and customer scenarios.
Gathered market intelligence of competitive brands to overcome objections, and increase brand recommendation with store personal.
Education
Recommendations
Jonathan Williams
Coleman Montgomery
Terry Williams
Daniel M. Derry, Jr
Articles
Mind Map-Distance Learning
Past Experience Acquiring new knowledge through distance learning has occurred in higher education and professional development. In both academics and…
Is a Picture Worth of Thousand Words?
Effective Example: https://images-na.ssl-images-amazon.com/images/I/717si1BWeUL._SL1500_.jpg Ineffective Example Link:https://dryuc24b85zbr.cloudfront.net/tes/resources/11401360/image?width=500&height=500&version=1479719949989 “A picture is worth 1,000 words” is the same as saying “knowledge is power,…
Mayer’s Multimedia Principles
The theory of multimedia learning is derived from the multimedia principle, MP (Mayer, 2019, p.43). MP asserts learners develop deeper…